BT UK on Twitter

@lizdripping Hi just a quick follow up, has the service now been restored for you? Thanks ^Mat - Apr 19, 2023
@DalianHaynes Hi, thanks for letting us know. You can report it to our suppliers using the following link - https://t.co/wth7NJlQeU ^Kelly - Apr 19, 2023
@Kilometer780 Hi Matt, very sorry to hear this. If you can try the factory reset on the hub -… https://t.co/wlcgAAAict - Apr 19, 2023
@CliveFlint HI Clive as advised you can not get a static IP address with a BT Residential line. You would need to g… https://t.co/ILxgtq6G9m - Apr 19, 2023
@NNadifactress Hi Nadia, you can check for any faults here - https://t.co/gqud2yQZpH or if you prefer DM us the acc… https://t.co/58C068tfQv - Apr 19, 2023
@JeanieG1969 So sorry to read this Jeanie, we will get this over to our day colleagues to investigate for you. Once… https://t.co/4rIol84eKv - Apr 19, 2023
@liquidnote12 HI Do you still need any further help with this? ^Kelly - Apr 19, 2023
@Rajeshkb Hi, sorry to read this. Can you DM us the account number, full address and name of the account holder so… https://t.co/Jipn9onglO - Apr 19, 2023
@SophiieeWood Hi Sophie, just checking in here. Did you still need assistance? Thanks - Apr 19, 2023
@raulicoblantons Hi Raul, ok thanks for letting me know. Please come back to us if it goes down again. ^Kelly - Apr 19, 2023

BT Customer Care on Twitter

@vickistarlet Sorry to hear you're unhappy with the bill, we can check this over for you, I'll need you to drop ov… https://t.co/go5I1LpuK1 - Jun 13, 2020
@stephen_cordes5 Hi Steve, I'm sorry to see this. What was it you wanted to add? Pop your reply into a DM please. ^… https://t.co/kmFLJeeZkX - Jun 13, 2020
@JoshGrundon99 Pop us over a DM with your account details including the name of the account holder and your relatio… https://t.co/DIomdvjtUW - Jun 13, 2020
@JenDMuller Hi Jennifer, take a look at the video on how to set up the Smart Hub 2. If you do need a new filter, le… https://t.co/SgN2WJKA3J - Jun 13, 2020
@HellieHill What is it you need help with, Helen? You can get through to Live Chat here at https://t.co/vlx3VSCH5v�� https://t.co/I1R8DMgyWL - Jun 13, 2020
@Steamrollerprod I'm sorry but we always select is first available time to have your services connected. Receiving… https://t.co/1FDsi6UlkW - Jun 13, 2020
@JezzaLaing Can you DM us your account number, Jezza? ^Aaron https://t.co/tz4sm6Q9EX - Jun 13, 2020
@ivorjohnson1 Please get in touch with EE and they should be able to help you with it, Ivor. ^Aaron - Jun 13, 2020
@tockwith Hi Declan, I haven't heard back from you yet. Has your neighbours line been fixed? If not, please send u… https://t.co/YHeKs6mKVz - Jun 12, 2020
@tburchell69 Hi Tim, did you manage to get through to our Product Helpdesk? ^Michaela - Jun 12, 2020

BT Group PLC

Trading as BT

Registered in England and Wales with number 4190816.

BT Group plc, trading as BT, is a British multinational telecommunications services company headquartered in London, United Kingdom. It is one of the largest telecommunications services companies in the world and has operations in over 170 countries. Through its BT Global Services division it is a major supplier of telecoms services to corporate and government customers worldwide. Its BT Retail division one of the largest suppliers of telephony, broadband and subscription television services in the UK, with over 18 million customers.

BT complaints contacts

Call Customer Services on 0800 800 150 or 01793 596 931
Email Gavin Patterson (CEO) on gavin.e.patterson@bt.com
Email Warren Buckly (Head of Customer Services) on warren.buckley@bt.com
Tweet BT UK
Tweet BT Customer Care

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