Mercedes-Benz (UK) on Twitter

@JohnMcaliece Thanks for following up with us John, apologies, there was one digit missing. The number is +44 (0) 2… https://t.co/oxWauFHp0X - Apr 19, 2023
@JohnMcaliece Hi John. Please call our Customer Service team directly on 0207609993 (Mon – Fri, 8:30am – 5:00pm) fo… https://t.co/MfR61LGhMC - Apr 19, 2023
@andyhenley Hi Andy, thanks for reaching out we're very sorry to hear that you did not have a good experience recen… https://t.co/zzWW6UWhDX - Apr 18, 2023
@pok_vic Hi there, we're disappointed to hear about this. Did you manage to speak with somebody in the breakdown team yet? - Apr 18, 2023
@snazzywassock It's good that you had a response, we do apologise again for your experience. If you would like to m… https://t.co/6yADp6YZ1K - Apr 18, 2023
@snazzywassock We are very sorry to hear that it's causing so much disruption for you - especially given the circum… https://t.co/WdNhJwBaSb - Apr 18, 2023
@Stephen34084909 We're sorry to hear that, if you change your mind, you can always reach out via the details above. - Apr 18, 2023
@snazzywassock Hello, thanks for reaching out about this. We are glad that you were in touch with somebody about th… https://t.co/aQxMQkKuiY - Apr 18, 2023
@Stephen34084909 We're sorry to hear that you are dissatisfied with the response provided by Customer Services, Ste… https://t.co/uSyz7FswKH - Apr 18, 2023
@Stephen34084909 We're sorry to hear of your disappointment Stephen, as Mercedes-Benz we aim to offer our customers… https://t.co/mu7wXTCpt2 - Apr 18, 2023

Mercedes-Benz UK Limited

Trading as Mercedes-Benz (UK)

Registered in England and Wales with number 02448457.

Mercedes-Benz is a German automobile manufacturer, a multinational division of the German manufacturer Daimler AG. The brand is used for luxury automobiles, buses, coaches, and trucks. Mercedes-Benz is headquartered in Stuttgart, Baden-Württemberg, Germany.

How to complain about Mercedes-Benz (UK)

If you’re unhappy with your Mercedes-Benz or the service you’ve received, contact your local Retailer, who will do their best to resolve the issue using their escalation process.

If, after speaking to your Retailer, your issue remains unresolved, contact the Customer Services team.

Mercedes aim to resolve all complaints within five working days.

Mercedes-Benz (UK) complaints contacts

Visit Customer Services
Call Customer Services on 0800 9777 7777 or 020 7660 9993
Email Customer Services on cs.uk@cac.mercedes-benz.com
Email Gary Savage (CEO) on gary.savage@daimler.com
Tweet Mercedes-Benz (UK)

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Downloads

Mercedes Customer Charter (Adobe PDF - 3,462kB)

Comments

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