Jul 22, 2019
Danger tumble dryers: 'I'm sorry' says Whirlpool executive
A senior Whirlpool executive has apologised to customers affected by the saga of dangerous tumble dryers sold for 11 years in the UK. Whirlpool is now launching a full recall of any remaining fire-prone dryers, nearly four years after first alerting people to the safety issue. Speaking to the BBC, its vice-president Jeff Noel defended a decision not to recall dryers when the fault emerged. A fault in Whirlpool machines was blamed for at least 750 fires over an 11-year period, the government has said. Whirlpool said it had logged 54 fires caused by fluff dropping from a collector by the drum onto the heating element in its tumble dryers in recent years. "Whirlpool has failed to trace hundreds of thousands of fire-risk tumble dryers that could still be in people's homes almost four years after this fault was first discovered, so we have serious doubts about the company's ability to get these machines out of circulation now," said Caroline Normand, from consumers' association Which?
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