Mar 16, 2021
'Thorntons says it's closing stores - but we're still open'
In a subsequent statement to the BBC, Thorntons said: "We proactively communicated with all our franchise partners this morning to reassure them that we remain committed to supporting them and continuing to supply their business with our Thorntons range." His parents started the chain of shops 30 years ago when they spent tens of thousands of pounds to become a Thorntons partner. Katy thinks the franchise partners, who are often family-run businesses that helped build the Thorntons brand in the 90s, have been "Completely forgotten and now left to fight for their survival". A Thorntons spokeswoman said: "In addition to our own retail estate, we work closely with around 100 other franchise stores that sell Thorntons product within a broader retail store environment - such as cards stores, gift stores and post offices." "Our franchise partners, alongside our grocery partners and e-commerce, remain a key part of our strategy for the future of Thorntons. The Thorntons website store locator will continue to reflect the franchise stores available to customers."
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