Nov 7, 2021
Mobiles were a ‘ball and chain’ for Dixons Carphone
Mobile telephones were "a ball and chain" for defunct UK retailer Dixons Carphone but should contribute significant profits to successor business Currys, its boss has said. Consumers were increasingly buying handsets and service contracts separately, rather than as the bundles sold by Dixons Carphone on behalf of network operators. A profit implosion in the mobile phones business is the main reason why Currys' current market capitalisation of £1.5bn is less than half the combined value of Dixons Retail and Carphone Warehouse when they announced their merger in 2014. The Carphone Warehouse website will soon be switched off - removing the final trace of a brand that was synonymous with mobiles for more than a quarter of a century. Even Shiret, a long-term critic of the company, acknowledged that there was "a degree of interaction between mobile and other electrical products" and that mobile was a too big a sector for an electricals retailer to ignore.
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Make a complaint about Currys or Dixons Carphone by viewing their customer service contacts.
