Nov 24, 2021
Parcel firms 'failing to deliver on performance'
Image source, Get].Parcel delivery firms are failing to deliver on customer satisfaction, according to a league table. Dame Clare Moriarty, CA's chief executive, said: "Parcel deliveries became a lockdown lifeline for us all, but the scale of the problems experienced by many of us shows huge cracks in the sector."Even though Amazon Logistics and Royal Mail top the table there's still significant room for improvement. CA is calling for stricter rules for parcel companies, better complaints processes, and fines from Ofcom if company negligence leads to parcels getting lost or stolen. An Amazon spokesperson said: "The vast majority of deliveries make it to customers without issue. "Our own data shows that more than 99.5% of all DPD parcels are delivered right first time, which is one of the main reasons we have been voted top in MoneySavingExpert's annual parcel delivery customer satisfaction poll of over 10,000 recipients, eight years running."
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