Oct 3, 2022
UK water companies ordered to cut £150mn from customers’ bills
Eleven water companies in England and Wales have been told to cut almost £150mn off customers' bills next year because they missed targets on key measures such as water supply interruptions, pollution and internal sewer flooding. Southern Water and Thames Water were singled out by the regulator Ofwat as the poorest performers and will have to return almost £80mn to their customers. "All water companies need to earn back the trust of customers and the public and we will continue to challenge the sector to improve." Ofwat said it was urging companies to pilot new ways to help vulnerable households, including seasonal charging to help lower water bills in the winter when energy costs are higher. Mike Keil, senior director of policy, research and campaigns at the Consumer Council for Water, said the penalties would "Help to ensure bills do not rise as much as anticipated next April for some customers, but it won't be enough to cushion the blow for the one in 10 households that already say their water bill is unaffordable".
Related companies
Make a complaint about Southern Water or Thames Water by viewing their customer service contacts.
