Jan 13, 2023
Smart appliances could stop working after two years, says Which?
Smart appliances could stop working properly after just two years because manufacturers are failing to provide tech updates, according to Which? Traditionally smart - or internet-connected - products bring enhanced features including options like voice controls. Which? looked at popular smart TVs, dishwashers, washing machines, smartphones, inkjet printers, smartwatches and fitness trackers. Rocio Concha, Which? director of policy and advocacy, said: "It's unfair for manufacturers to sell expensive products that should last for many years and then abandon them."This means the product could lose the features that justified the hefty price tag, and potentially create a security risk or add to the electrical waste mountain if it has to be replaced. "Manufacturers must up their game and provide vital tech updates for their smart products for longer, otherwise the government should consider further intervention in this area, including specifying a minimum number of years that these products have to be supported for."
Related companies
Make a complaint about Smart by viewing their customer service contacts.
