Mar 19, 2023
William Hill: Gambling addict says bookmaker didn't help him stop
A gambling addict has said bookmaker William Hill should have done more to help him stop betting when he was staking thousands on single bets. In a Radio 4 documentary named Desperate Calls, Matthew has listened back to 89 phone conversations he had with William Hill. William Hill said Matthew won many times and withdrew thousands from his account, but Matthew said he would re-stake those winnings almost immediately. Matthew said William Hill did not check with him on these points and allowed him to carry on betting. William Hill said: "We conducted a thorough investigation into our management of Matthew's account and identified no shortcomings in our safer gambling procedures in relation to Matthew's account requirements during the period in question.
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