Mobile firms face £3bn claim for overcharging

Millions of UK consumers could receive payouts after a legal claim was launched against mobile phone networks. If the claim is successful, someone who had contracts with just one of the mobile operators could get more than £1,800, he estimated. "If our claim is successful, it will finally stop these firms from taking advantage of their loyal customers and stop the immoral practice of loyalty penalties," Mr Gutmann said. In 2020, new Ofcom rules were brought in requiring firms to let mobile and broadband customers know when contracts are ending and if better deals are available. Mr Gutmann filed the claim against Apple - which is unrelated to the claim to mobile network providers - in June 2022.

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