Jan 25, 2024
Virgin Media most-complained about broadband provider
Virgin Media is the most-complained about broadband, landline phone and pay-TV service in the UK. The company attracted 32 complaints per 100,000 broadband customers between July and September 2023, regulator Ofcom said. Virgin Media O2 admitted the figures fell short of its expectations but said customer service was its priority. Alongside Virgin Media, NOW Broadband and TalkTalk received higher-than-average numbers of complaints for their landline services, while NOW Broadband also received higher-than-average complaints about broadband. Ofcom said a factor in Virgin Media's complaints figures was the regulator's announcement in July 2023 that it was launching an investigation into customers' difficulties cancelling contracts with the firm, and how it handled complaints. With pay monthly mobile phone services, the data showed six complaints per 100,000 customers for O2, compared with two for the best performing providers, Sky and EE. Ofcom said that Sky continued to be the provider that attracted the fewest or joint fewest complaints per 100,000 subscribers across all four services.
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Make a complaint about Virgin Media by viewing their customer service contacts.
