Waitrose customers 'disgusted' at voucher delays

The battle for customers is as tough at the upper end of the market as it is between budget stores and Marks and Spencer is out to eat Waitrose's lunch. One upset customer said Waitrose had just appeared to "Halt" the offers so she was "Off to Sainsbury's". "Just like all other supermarkets, our T&Cs simply reflect the fact that there may be brief windows when vouchers don't update. These are very infrequent and only ever impact a very small number of customers, whose vouchers will return very soon," a Waitrose spokesperson said. Waitrose has run the gauntlet of disgruntled loyal customers before. 3 Sep 2023 UK. Waitrose offers police free coffees to deter thieves.

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