BT scraps digital landline switch deadline

BT has significantly delayed plans to force customers to switch from physical copper-based landlines to internet-based services following concerns from vulnerable people. BT said its new timetable followed the introduction of a series of improvements to better protect vulnerable customers and those with additional needs. "The urgency for switching customers onto digital services grows by the day because the 40-year-old analogue landline technology is increasingly fragile," said BT head of security and networks Howard Watson. "Managing customer migrations from analogue to digital as quickly and smoothly as possible, while making the necessary provisions for those customers with additional needs is critically important. BT said it will protect vulnerable customers where it is made aware of them, and it plans to provide "resilient solutions" to those who are dependent on their landline.

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