May 22, 2024
BT to refund EE & Plusnet customers over exit fees
BT must issue refunds to customers for failing to provide clear information before they signed up to services from EE & Plusnet, which the firm owns. Affected customers who are still with BT have been given the opportunity to walk away from their contract without being charged, or request the information which should have been given to them at the start. Ofcom said customers who have already left may have been charged exit fees - and in these cases BT has five months to refund the fees it took from them. The regulator said that BT knew "From as early as January 2022" that it would not meet the deadline of June 2022 for all of its customers. BT provides mobile and broadband services to more than 30 million customers in the UK. It bought PlusNet in 2006 and EE in 2015.
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