Jun 23, 2024
British Gas sorry for pursuing man over wrong £2,500 bill
BBC. British Gas has apologised after it told a customer it was sending his details to a debt collector for a £2,500 bill which the energy supplier had charged in error. Despite several letters, emails and phone calls with the help of a neighbour objecting to the bill, British Gas told the 79-year-old his details had been passed on to a debt collection agency. It dropped down in April, but was still £2,500 when he received a message from British Gas which said his details had been passed on to a debt collection agency because he had not paid it. Mr Spink's neighbour Angela said the pair kept phoning British Gas to contest the incorrect bill but added it was "like constantly banging your head on a brick wall". British Gas described Mr Spink's situation as a customer service problem and it had resolved the incorrect bill before being contacted by the BBC, but had not told him about doing so.
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