Jul 30, 2024
Amazon responsible for product recalls, says US
US regulators have ruled that Amazon is responsible for handling recalls of unsafe products sold on its site and must improve its process. In the event of a recall, Amazon said it currently removes products from its site and notifies customers. Amazon had long pushed back on claims it was liable for products sold on its platform. For businesses enrolled in the programme, Amazon controls the return process, communicates with customers, enforces pricing rules and screens items for eligibility in its "Fulfilled by Amazon" programme, according to the commission's decision. A year later, Amazon introduced a new product guarantee, which includes refunds and a process for resolving personal injury disputes.
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