Jul 10, 2024

Passengers could get compensation after BA court ruling

The Supreme Court has ruled a flight being cancelled because of a pilot becoming ill before work did not count as an "Extraordinary circumstance", meaning passengers were entitled to compensation. Kenneth and Linda Lipton took BA Cityflyer, an arm of British Airways, to court after their claim was rejected. Five Supreme Court judges dismissed the airline's appeal against an earlier Court of Appeal ruling. Two courts agreed, but the Court of Appeal ruled in the Liptons' favour. Rocio Concha from consumer group Which? described the Supreme Court's decision as "Highly significant for travellers, confirming as we head into the busy summer period that staff illness is not an acceptable reason to deny paying compensation for significant delays or cancellations".

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