Southern on Twitter

@Malik4449 You'd be able to claim for delay repay here: https://t.co/eesQ5azOhx ^Andy - Apr 19, 2023
@Malik4449 Hi Malik. As you've purchased your ticket through trainline which is a third party retailer, you will ne… https://t.co/rZfXbazC17 - Apr 19, 2023
@barbarellapants Let us know how it goes. Happy to help 🙂 ^Andy - Apr 19, 2023
Services are mostly running normally. Please check before you travel at https://t.co/AZeIm9asMg for the latest departure information. - Apr 19, 2023
@barbarellapants If you're using a combination of tickets, you would need to put in separate claims for each one ev… https://t.co/uprk9qs72z - Apr 19, 2023
@barbarellapants Hi there, are you enquiring about a journey that consists of more than one leg ? ^Sonia - Apr 19, 2023
🚧 Network Rail are carrying out planned engineering works tonight on parts of the network to maintain and improve t… https://t.co/XOq6hL3lmF - Apr 19, 2023
@_mauricebrennan Hi, Maurice. These services were cancelled or delayed as there was a person who was hit by a train… https://t.co/7ZzQ7VsRsz - Apr 19, 2023
@Jessasaurus117 Hi, Jessica. Could you please send us a direct message with further details about the service you w… https://t.co/6qeMpVdZjz - Apr 19, 2023
@1am_lizzy Hi Lizzy, please check journey planners at https://t.co/AZeIm9asMg ^Sonia - Apr 19, 2023

Southern Rail

Southern operates train services between London, Surrey and Sussex, as well as services to Gatwick and Brighton, and along the South Coast.

Southern Rail complaints contacts

Visit Customer Services
Call Customer Services on 03451 27 29 20
Email Customer Services on comments@southernrailway.com
Email Charles Horton (CEO) on charles.horton@gtrailway.com
Call Customer Services on 0345 026 4700
Email Customer Services - London Area on enquiries@londontravelwatch.org.uk
Email Customer Services - Thameslink on customerservices@thameslinkrailway.com
Visit Customer Services Contact Form
Email Customer Services Great Northern Rail (GTR) on customerservices@greatnorthernrail.com
Visit Delay Repay Form
Tweet Southern

Related Companies

Downloads

SouthernComplaintsDocument (Adobe PDF - 182kB)

Comments

Use this comments section to discuss problems you have had with Southern Rail, or how they have handled your complaints. Initial complaints should be directed to Southern Rail directly. You can find contact details for Southern Rail above.

Comments are moderated so may not appear immediately. Please do not post any personal information relating to yourself, or employees of Southern Rail as these comments will not be approved.

Loading comments...